Returns & Refunds Policy
At TRUEAT Foods, we take pride in delivering pure and high-quality products. Since our products are natural, perishable, and carefully processed, we follow a strict no-return and no-refund policy except in cases where products are received in a spoiled or damaged condition.
Returns
Returns are accepted only if the product is received spoiled or damaged at the time of delivery.
To initiate a return, you must contact us within 12 hours of receiving the order with clear photos/videos showing the issue.
Products must be in the original packaging and unopened for the return request to be valid.
Refunds & Replacements
No monetary refunds will be provided.
Instead, we will send a fresh replacement product at no additional cost as compensation.
Replacement will be processed once your claim is verified by our quality team.
Non-Returnable Items
All products are non-returnable unless spoiled/damaged upon delivery.
Items opened, partially used, or returned after 12 hours of delivery will not be eligible for replacement.
Contact Us
If you receive a spoiled or damaged product, please notify us within 12 hours at:
📧 Email: connect@trueatfoods.com or WhatsApp: +91 82007 08744
We’re here to ensure you get the best experience with TRUEAT.
© 2026. All rights reserved by TRUEAT FOODS LLP
Quick Links
TRUEAT FOODS LLP brings together engineering precision and traditional kitchen wisdom. We don't just supply ingredients; we remove kitchen friction. We help food brands launch instant products fast or supply ingredients which help them to reduce their operation chores, help restaurants & Cafe run consistent operations, and give daily Home cooks their time back.
TRUEAT FOODS LLP
Live Fully, Eat Truly!
+91 83202 16325 - Ms. Dipika Makwana
(Bulk Dehydrated Ingredients)
+91 84859 28048 - Ms. Nikita Panchal
(Retail packs, 100gm to 1kg)
+91 82007 08744 - Mr. Yash Pandya
(Ready to cook Premix Solution)
connect@trueatfoods.com
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